Shipping policy.

AProcessing time

• Orders are typically processed within 1 to 4 business days (excluding weekends and holidays).
• During high-volume periods, processing may take a bit longer. If there's a significant delay, we'll contact you by email.
• Processing time is separate from shipping/transit time.

BOrder changes & address accuracy

• Please double-check your shipping address at checkout. We're not responsible for delays or losses caused by an incorrect or incomplete address.
• If you need to change your address after ordering, email us as soon as possible at [email protected]. We'll do our best, but changes aren't guaranteed once an order has been processed or handed to the carrier.

AShipping destinations

• We currently ship to addresses within the United States (including Alaska, Hawaii, and U.S. territories) and Canada.
• If you need shipping outside the U.S. or Canada, contact us and we can discuss options (availability may vary).

AShipping rates

Shipping charges are calculated at checkout based on your order details and delivery address. You'll see the final shipping cost before you complete your purchase.

BDelivery estimates

• Delivery times vary by destination and the shipping option you select at checkout.
• All delivery estimates are estimates, not guarantees.
• Rural/remote areas may take longer. Carrier delays, weather, or customs processing may also affect delivery.

ATracking

• Once your order ships, you'll receive a shipping confirmation email with tracking information.
• Tracking updates may take 24 to 48 hours to appear after the label is created.
• If you don't see the email, check your spam/junk folder or contact us.

AImport fees (United States)

Orders shipped to the United States may cross an international border before reaching you. As a result, U.S. customers may be required to pay applicable customs duties, tariffs, import taxes, or carrier brokerage fees upon delivery. These charges are set and collected by U.S. Customs and Border Protection and/or the carrier, not by ScaleMyPlate, and are not included in checkout pricing unless explicitly stated. ScaleMyPlate is not responsible for these fees, and they are non-refundable.

BImport fees (Canada)

For shipments to Canada, you may be responsible for any applicable customs duties, taxes, tariffs, or brokerage fees. These charges are not included in checkout pricing unless explicitly stated and are assessed by your local authorities.

ADamaged deliveries

• If your order arrives damaged, email us within 48 hours of delivery at [email protected].
• Please include photos of the shipping box/packaging and the damaged item(s).
• Keep all packaging materials until the issue is resolved.

BMissing or lost deliveries

• If tracking shows "delivered" but you can't find your package, please check around your delivery area and with neighbors/building staff.
• If it's still missing, contact us and we'll help you work with the carrier to investigate.