Frequently asked questions.

Press the power button and pick a mode (Advanced is already selected). Then connect to WiFi from Settings and create your profile right on the touchscreen. No app or pairing needed. Tutorial 1 shows every step.

Place your plate on the scale, scan or search your food, and watch macros update in real time as you add ingredients. The scale calculates calories, protein, carbs, and fats automatically based on weight.

Mobile apps require manual logging, switching screens, and guessing serving sizes. ScaleMyPlate calculates as you build your plate, so you get instant feedback with no math and no juggling tools.

You can search for it directly on the touchscreen or add a custom entry. For homemade meals or fresh foods, select the item or enter the macros once, and the scale will calculate based on weight.

ScaleMyPlate uses a high-precision load sensor and a nutrition database to calculate weight and macros per ingredient. Like all nutrition tools, results can vary based on database entries and how foods are prepared.

Yes. Tap the weight to switch between grams, pounds, ounces and milliliters. Milliliters use the gram reading, which is exact for water and close for most drinks.

Partly. Without WiFi you can still weigh food, scan products the scale already knows, and use History and your saved foods. Searching the full database, logging meals and syncing need WiFi.

Yes. Up to 2 people can share one scale, each with their own profile, goals, meals and history. Switch between them with the two-arrow tile on the screen.

Yes. Place a bowl on the scale, press TARE, and start weighing only the food you add. The scale also zeroes itself after each food you add, so every ingredient gets its own weight.

Yes. You can log full recipes and batch meals, then track portions later based on weight. Great for meal prep.

No. The scale works on its own. The free ScaleMyPlate app for iOS and Android is optional: use it to look back at your history, see weekly charts and change your goals from your phone.

Not yet, but integration with popular apps like MyFitnessPal, Fitbit, and Apple Health is in development.

If you need to change or cancel an order, email us as soon as possible at [email protected]. If your order has already been processed or shipped, we may not be able to make changes.

Returns, exchanges, and warranty details are listed on our Returns, Exchanges & Warranty page. If you have questions about eligibility, email [email protected].

Yes, every purchase includes a 1-year warranty. If you are having an issue, email [email protected] and we will help you out. Full details: Warranty policy.

We currently ship to Canada and the U.S. only. If you are outside these regions, email us and we can discuss options.

Once your order is fulfilled, you will receive a tracking number by email. You can enter it in the carrier's tracking portal.

Please allow 1 to 4 business days to fulfill your order. Shipping time depends on the option you select at checkout and your address.

Sorry about that. Email [email protected] and we will figure it out together. If possible, include photos or videos of the box and the issue.