Returns, exchanges & warranty.

AYou can only request a refund after completing the 7-day usage requirement

To qualify for a satisfaction refund, you must use the product for a full week and show real usage. Specifically, you must log 3 meals per day for 7 consecutive days (a total of 21 meals) in your ScaleMyPlate account.

• A "meal" must be created and saved in the ScaleMyPlate experience (where meal totals/macros are generated).
• We verify eligibility using your account activity and/or support-request evidence (e.g., screenshots). If we cannot verify the 7-day usage requirement, the satisfaction refund will be denied.
• This satisfaction return program is limited to one (1) refund request per customer/household.

BReturn request window

• You must submit your return request after Day 7 and no later than 30 days after delivery.
• Requests submitted before the 7-day usage requirement is completed are not eligible for a satisfaction refund.

CReturn shipping is paid by you

• For satisfaction returns, you are responsible for all return shipping costs. Original shipping fees (if any) are non-refundable.
• We recommend using a tracked, insured shipping method. You are responsible for loss or damage in transit.
• Please note: satisfaction refunds are also subject to a processing and handling fee deduction of 5 to 6% of the refunded product amount. See section 3B for details and an example. This deduction does not apply to defective, damaged, or wrong-item returns covered in section 5.

DCondition requirements (strict)

Returned items must be received in acceptable condition to be eligible for a refund:

• All accessories, parts, and documentation must be included.
• The product must be returned clean and free of residue. If the item arrives with contamination, excessive wear, missing parts, or damage not caused by shipping, we may deny the return or apply a deduction to the refund.
• If your order included any free gifts or bundle items, they must be returned as well. Otherwise, we may deduct their value from the refund.

AGet authorization first (required)

• Email [email protected] with your order number and the email used at checkout.
• Your email must also include your Account ID. You can find it in two places:
  • On the ScaleMyPlate device: open the Profile section, then tap the logo icon. Your account UUID will be displayed there.
  • In the mobile app: go to Settings, then Personal Information.
• If your return is approved, we will send you a Return Authorization and return instructions (including the return address).
• Returns sent without authorization may be refused and may not be processed.

AInspection and timing

• Once we receive and inspect your return, we'll email you the approval/denial outcome.
• If approved, refunds are issued to the original payment method within 10 business days after inspection. Your bank may take additional time to post the refund.
• Refunds cover the product price paid only. Original shipping, duties, taxes, and other carrier/import fees are non-refundable unless required by law.

BProcessing and handling fee deduction

AReport issues immediately

• If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at [email protected] with photos/videos and your order number.
• We will work with you to resolve the issue (replacement, repair, or full refund as appropriate). No processing and handling fee deduction applies in these cases.

A1-year limited warranty

ScaleMyPlate provides a one (1) year limited warranty from the date of delivery, covering defects in materials and workmanship under normal kitchen use. This warranty is in addition to your statutory rights and does not affect them.

BWhat's covered

• Manufacturing defects such as faulty sensors, display issues, or structural defects under normal use.
• At our discretion: repair (new or refurbished parts) or replacement (new or refurbished equivalent).

CWhat's not covered

• Damage from misuse, abuse, accidents, drops, liquid exposure, or unauthorized modifications.
• Normal wear and tear or cosmetic issues that do not affect functionality.
• Issues caused by improper cleaning, storage, or use outside intended capacity/conditions.

DHow to make a warranty claim

• Email [email protected] with proof of purchase and a description of the issue.
• Include photos/videos showing the problem if possible.
• If a return is required, we will provide instructions after reviewing your claim.

EExtended warranty (optional, paid)

You may purchase an Extended Warranty that adds one (1) additional year of coverage on top of the standard 1-year limited warranty, for a total of two (2) years from the date of delivery.

• Availability: the Extended Warranty can be purchased at any time before your standard 1-year warranty expires. See the product page on scalemyplate.com for current pricing.
• What's covered: the same hardware defects in materials and workmanship described in section 6B, under normal kitchen use.
• What's not covered: the same exclusions listed in section 6C apply, including damage from misuse, abuse, accidents, drops, liquid exposure, unauthorized modifications, normal wear and tear, and improper cleaning, storage, or use outside intended conditions.
• Resolution: at our discretion, we will repair (with new or refurbished parts) or replace (with a new or refurbished equivalent), as described in section 6B.
• How to claim: follow the same process described in section 6D.
• Refunds on the Extended Warranty fee: the Extended Warranty fee is non-refundable once the standard 1-year warranty period has ended. Before that, it may be refunded along with the product if the product itself is returned and refunded under section 1.